Refund and Return Policy

Refund and Return Policy

*Last Updated: 20 September 2023

Thank you for shopping at HRIH Investments. We appreciate your trust in our products and services. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Policy

  1. Refund Eligibility: To be eligible for a refund, you must contact us within 30 days of receiving your item. Your item must be in the same condition as you received it, and it must be in its original packaging.
  2. Non-Refundable Items: Some items are non-refundable, including:
  • Personalized or customized products.
  • Downloadable software products.
  • Gift cards.
  1. Refund Process: To initiate a refund, please contact our customer support team at info@hrihinvestments.co.za or +2761 077 6410 (WhatsApp texts or calls welcome). Provide your order number and a detailed reason for your request. We will guide you through the process and inform you of the next steps.
  2. Refund Timeframe: Once we receive your request, we will inspect the returned item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 7-10 business days for the refund to be processed and reflected in your account.

Return Policy

  1. Return Eligibility: You may return items for exchange or store credit within 14 days of receiving your item. To be eligible for a return, your item must be in the same condition as you received it, and it must be in its original packaging.
  2. Return Process: To initiate a return, please contact our customer support team at info@hrihinvestments.co.za or +2761 077 6410 (WhatsApp texts or calls welcome). Provide your order number and a detailed reason for your request. We will guide you through the return process and inform you of the next steps.
  3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.
  4. Return Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, you will be eligible for an exchange or store credit, which can be used for future purchases on our website.

Contact Us

If you have any questions about our refund and return policy, please contact us at info@hrihinvestments.co.za or +2761 077 6410 (WhatsApp texts or calls welcome).

We reserve the right to amend this policy at any time without prior notice. Please review this policy regularly for updates.

Thank you for choosing HRIH Investments, and we appreciate your business.